SHIPPING AND DELIVERY POLICY

Last Updated: 27 October 2026

At Elevora, we are committed to providing our customers with a reliable, transparent, and convenient shopping experience. This Shipping and Delivery Policy explains how orders are processed, dispatched, shipped, and delivered.

By placing an order through our website, you acknowledge and agree to the terms outlined in this policy, subject to your rights under applicable consumer protection laws.

1. Order Processing

Orders are processed after successful payment confirmation.

Our standard order processing time is 2-4 business days, excluding weekends and public holidays, unless otherwise stated on the product page or at checkout.

Once an order has been processed, it will be prepared for dispatch using our designated shipping or delivery service.

During peak shopping periods, promotions, public holidays, or unforeseen circumstances, processing times may be longer than usual. Where reasonably possible, we will notify affected customers of significant delays.

An order confirmation email will be sent to the email address provided at checkout.

2. Shipping and Delivery Times

We aim to deliver orders within the estimated timeframes communicated at checkout or on the relevant product page.

For deliveries within South Africa, our estimated delivery timeframes are:

• Order processing: 1–3 business days.
• Standard delivery: 3–7 business days after dispatch.
• Remote or outlying areas: Delivery may take longer, depending on courier coverage and location.

These timeframes are estimates and are not guaranteed delivery dates unless expressly agreed otherwise.

Delivery times may be affected by courier operations, public holidays, severe weather, service interruptions, incorrect delivery information, or other circumstances outside our reasonable control.

Where a specific delivery timeframe has been agreed with a customer or is required by law, the applicable obligation will take precedence.

3. Shipping Fees

Shipping fees are displayed at checkout before the customer completes payment.

The shipping cost may vary depending on the customer's delivery address, the size or weight of the order, the selected delivery method, and any applicable promotional offers.

If free shipping is offered, the relevant eligibility requirements will be clearly communicated on our website or at checkout.

Customers will be informed of applicable delivery charges before confirming their purchase.

4. Order Tracking

Where tracking is available, customers will receive tracking information by email or another appropriate communication method once their order has been dispatched.

Customers can use the tracking details provided to follow the progress of their delivery.

Tracking updates may take some time to appear after dispatch, depending on the courier service.

If tracking information is unavailable or an order appears to be delayed, customers may contact our support team for assistance.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your delivery address, postal code, contact number, and any necessary delivery instructions are correct.

We cannot guarantee successful delivery where incorrect or incomplete information has been supplied. If a delivery issue occurs, we will make reasonable efforts to assist the customer in resolving it.

Additional delivery charges arising from a customer-requested address change or redelivery may apply where lawful and where the charges have been disclosed or agreed upon.

Please contact us as soon as possible if you notice an error in your shipping details.

6. Failed Deliveries and Missed Deliveries

If a courier cannot complete a delivery because the recipient is unavailable, the address is incorrect, or access to the delivery location is restricted, the courier may attempt redelivery or follow its standard delivery procedure.

Customers should follow any instructions provided by the courier regarding collection or redelivery.

If a parcel is returned to us because delivery could not be completed, we will contact the customer to discuss the available options.

Any additional shipping costs will be handled fairly and in accordance with applicable law and the circumstances of the failed delivery.

7. Delayed, Lost, or Missing Orders

We make reasonable efforts to ensure that orders are dispatched and delivered within the estimated timeframes provided.

If your order has not arrived within the expected delivery period, please contact us with your order number so that we can investigate the matter with the relevant courier or delivery provider.

Where an order is confirmed to be lost, or delivery cannot be completed, we will work with the customer to arrange an appropriate resolution, such as a replacement or refund, as applicable under our policies and consumer protection laws.

Customers are encouraged to report missing deliveries as soon as reasonably possible.

Nothing in this section removes any rights or remedies available to customers under applicable law.

8. Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the item or packaging, where applicable.

We will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where the law requires us to cover return or replacement delivery costs, the customer will not be charged those costs.

9. International Shipping

International shipping is available only where expressly offered on our website or confirmed by our customer support team.

Where international delivery is available, the applicable shipping fees, delivery estimates, and any relevant restrictions will be communicated before the order is completed.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import charges to the extent permitted by law.

International delivery times may vary due to customs procedures and local delivery arrangements.

10. Order Changes and Cancellations

Customers who need to change their shipping address or cancel an order should contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order is processed or dispatched.

Once an order has been dispatched, changes may no longer be possible, and the customer may need to follow our Return and Refund Policy.

Any cancellation or refund will be handled in accordance with applicable consumer protection laws and our published policies.

11. Delivery Confirmation

A delivery confirmation or tracking status may be provided by the courier when a parcel is marked as delivered.

If your parcel is marked as delivered but you have not received it, please check whether it was accepted by another authorised recipient or left at an agreed safe location, where applicable.

If the parcel remains missing, contact us so that we can investigate with the delivery provider.

A courier's delivery confirmation does not automatically remove any rights the customer may have if the order was not properly delivered.

12. Contact Information

If you have any questions about shipping, delivery times, tracking, or a delayed order, please contact us using the details below.

Store Name: Elevora
Email: onlineelevora@gmail.com
Contact Number: +27 84 027 7487
Business Address: 2 eglin road, Sandton
Customer Support Hours: 24/7

We aim to respond to customer enquiries within 1–3 business days.

When contacting us about an existing order, please include your order number to help us assist you more efficiently.

13. Policy Updates

We reserve the right to update this Shipping and Delivery Policy when necessary to reflect changes in our operations, delivery arrangements, or legal obligations.

The latest version will be published on our website with the updated revision date.

Any changes will remain subject to applicable consumer protection laws and will not remove rights that customers have already acquired.

Thank you for shopping with Elevora. We appreciate your trust and strive to provide a smooth and dependable delivery experience with every order.