TERMS OF SERVICE

Last Updated: 27 October 2026

1. Introduction

Welcome to Elevora. These Terms of Service govern your access to and use of our website, online store, products, and related services.

By accessing our website or placing an order, you agree to these Terms of Service and any applicable policies published on our website, including our Privacy Policy, Shipping and Delivery Policy, and Return and Refund Policy.

If you do not agree with these terms, please do not use our website or place an order.

Our store is operated by:

• Business Name: Elevora
  
• Email: onlineelevora@gmail.com
• Business Address: 2 eglin road, Sandton
• Country of Operation: South Africa

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law or have the necessary consent of a parent or legal guardian.

You agree to use our website only for lawful purposes and in a manner that does not violate the rights of others or interfere with the operation of our services.

You must not:

• Use our website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorised access to our website, systems, or customer accounts.
• Interfere with website security or functionality.
• Submit false, misleading, or inaccurate order or payment information.
• Copy, reproduce, distribute, or exploit website content without permission, except as permitted by law.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability information are accurate and up to date.

However, colours and product appearances may vary slightly depending on your screen, device, or display settings.

Product images are provided for illustrative purposes where appropriate. Any material differences between the advertised product and the product supplied will be addressed in accordance with applicable consumer protection laws.

We reserve the right to correct genuine errors in product descriptions or listings. Such corrections will not remove any rights customers have under applicable law.

4. Pricing and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Any applicable taxes, delivery charges, or additional costs will be disclosed before the customer completes the purchase, as required by law.

We accept the payment methods displayed at checkout. Payments are processed through the applicable payment service providers or payment gateways.

By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

An order may be subject to payment verification and fraud-prevention checks. If a payment fails or cannot be verified, we may delay processing or cancel the order, subject to applicable law.

We do not guarantee that every payment method will be available at all times.

5. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

Orders are subject to product availability, successful payment, and any necessary verification.

If we are unable to fulfil an order, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, material pricing errors, stock unavailability, or unlawful activity. Any cancellation and refund will be handled in accordance with applicable law.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes stated on our website.

Delivery estimates are provided in good faith and may be affected by courier delays, public holidays, severe weather, customs procedures, or other circumstances beyond our reasonable control.

Applicable delivery fees and estimated delivery times will be communicated during checkout or in our Shipping and Delivery Policy.

Customers are responsible for providing accurate delivery information. If incorrect information causes a delivery problem, we will work with the customer to determine an appropriate solution.

If an order is delayed, lost, or not delivered, customers should contact us using the details provided on our website. We will investigate the issue and resolve it in accordance with applicable law.

Nothing in this section excludes any responsibility that we may have for delivery or fulfilment under consumer protection legislation.

7. Returns, Refunds and Exchanges

Our Return and Refund Policy explains the process for requesting a return, refund, exchange, or cancellation.

Customers are encouraged to review that policy before completing a purchase.

All returns, refunds, and exchanges are subject to the terms of the applicable policy and the customer's rights under relevant consumer protection legislation.

Nothing in these Terms of Service limits any mandatory rights available to consumers under South African law.

8. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been processed or dispatched.

Where an order has already been dispatched, the applicable return or cancellation procedure will apply, subject to the customer's statutory rights.

Any refund arising from a cancellation will be processed in accordance with our Return and Refund Policy and applicable law.

9. Privacy and Personal Information

We respect the privacy of our customers and take reasonable steps to protect personal information.

Information provided when using our website or placing an order may be used to process payments, fulfil orders, arrange delivery, respond to enquiries, prevent fraud, and meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

Payments may be processed by third-party payment service providers. Their handling of payment information is subject to their applicable terms, privacy notices, and security practices.

Please review our Privacy Policy for more information about the collection, use, storage, and protection of personal information.

10. Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, website hosting providers, and analytics tools.

These services may operate under their own terms, conditions, and privacy policies.

We take reasonable steps to work with appropriate service providers, but we cannot guarantee the uninterrupted availability of third-party systems.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Intellectual Property

Unless otherwise stated, the content on our website, including text, logos, graphics, product descriptions, photographs, designs, and branding, is owned by or licensed to [Your Store Name].

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by law.

All applicable intellectual property rights are reserved.

12. Website Availability and Security

We aim to keep our website available, secure, and functional. However, we do not guarantee that the website will always be available without interruption, errors, or technical issues.

Maintenance, updates, technical failures, or circumstances outside our reasonable control may temporarily affect access.

You are responsible for maintaining the security of your own devices and account credentials, where applicable.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.

We do not exclude or limit liability for fraud, wilful misconduct, gross negligence where exclusion is prohibited, or any other liability that cannot legally be excluded or limited.

Nothing in these terms limits a customer's rights or remedies under applicable consumer protection legislation.

14. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly resulting from your unlawful use of our website or your material breach of these Terms of Service.

This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or where such an obligation would be prohibited by law.

15. Complaints and Customer Support

We aim to provide a reliable shopping experience and to address customer concerns fairly and promptly.

For questions regarding orders, payments, delivery, products, returns, or refunds, please contact us:

• Store Name: Elevora
• Email: onlineelevora@gmail.com
• Telephone: +27 84 027 7487
• Business Address: 2 eglin road, Sandton
• Customer Support Hours: 27/7

We aim to respond to enquiries within 1–3 business days.

Customers should include their order number when contacting us about an existing purchase.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, where applicable.

Any dispute will be handled by the appropriate forum or court with jurisdiction, subject to applicable consumer protection laws and any mandatory legal rights available to the customer.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal obligations.

The updated version will be published on our website with a revised “Last Updated” date.

Changes will not retrospectively remove rights that customers have already acquired under applicable law.

18. Contact Information

If you have any questions about these Terms of Service, please contact us using the details below.

Email: onlineelevora@gmail.com
Business Address: 2 eglin road, Sandton
Country: South Africa

Thank you for shopping with us. We appreciate your trust and are committed to providing a transparent, reliable, and customer-focused online shopping experience.